How To Cancel a Service

Introduction

If you need to cancel your Falix service, you can do so by submitting a cancellation request through our billing system. This guide will walk you through the process of requesting a service cancellation.

Before You Cancel

Before proceeding with the cancellation, please note:

• Cancellation requests are processed instantly
• Make sure to backup any important data before cancelling
• Once cancelled, your data may not be recoverable

To avoid being charged for the next billing cycle, submit your cancellation request at least 4 days before your renewal date.

Steps to Cancel Your Service

1. Log in to the Falix Billing Area.
2. Navigate to Services in the top menu.
3. Click on the service you want to cancel.
4. In the left sidebar, click the Request Cancellation button.
5. Select your cancellation type:
   • Immediate: Cancels the service immediately (you will lose access to remaining paid time and no refund will be issued)
   • End of Billing Period: Keeps your service active until your current billing period ends (recommended)
6. Select a reason for cancellation from the dropdown menu. This helps us improve our services.
7. (Optional) Provide additional feedback in the text box to let us know more about your experience.
8. Click Request Cancellation to submit your request.

After Submitting

Once you’ve submitted your cancellation request:

• Your cancellation will be processed instantly
• You will receive a confirmation email
• If you selected Immediate, your service will be terminated right away
• If you selected End of Billing Period, your service will remain active until the current billing cycle ends

Make sure to download any important files or configurations before your service is cancelled. Once a service is cancelled, we cannot guarantee data recovery.

Need Help?

If you’re experiencing issues with your service or have questions before cancelling, please contact our support team. We’re here to help resolve any problems you might be facing.